TERMS & CONDITIONS

Vardaan Travels — Your Trusted Travel & Money Transfer Partner

Last Updated: August 12, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the services provided by Vardaan Travels (“Vardaan Travels,” “we,” “us,” or “our”), including air ticketing, train ticketing, domestic and international tour packages, money transfer services, remittances to Nepal, and money transfer services facilitated through the Ria Money Transfer network or other authorized money transfer operators.

By accessing our website, making a booking, initiating a transaction, making a payment, or otherwise using our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as applicable laws of the Republic of India.

If you do not agree with these Terms, please do not use our services.

1. OUR SERVICES

Vardaan Travels operates as a booking agent, facilitator, and/or authorized sub-agent/service provider for certain travel and money transfer services, including:

1.1 Air Ticketing

• Domestic and international flight reservations and ticketing.
• Assistance with flight changes, cancellations, and related services, where available.

1.2 Train Ticketing

• Domestic railway ticket booking and related reservation services as an agent authorized by Indian Railways / IRCTC, subject to applicable Indian Railway rules, regulations, and ticket availability.

1.3 Money Transfer and Remittance Services

• Remittance services to Nepal facilitated through authorized Indo-Nepal Remittance channels.
• International money transfer services facilitated through the Ria Money Transfer network and/or other Principal Entities / Authorized Dealer Category-I Banks in accordance with the Money Transfer Service Scheme (MTSS) or Liberalised Remittance Scheme (LRS) framework of the Reserve Bank of India (RBI).

1.4 Tour Packages

• Domestic tour packages within India.
• International tour packages and travel arrangements outside India.

Unless expressly stated otherwise, Vardaan Travels acts as an intermediary, booking agent, facilitator, or authorized agent between the customer and the relevant airline, railway authority (IRCTC/Indian Railways), hotel, tour operator, transportation provider, authorized financial institution, principal remittance partner, or other third-party service provider.

Accordingly, the terms, conditions, policies, fare rules, cancellation policies, and other requirements of the relevant third-party provider may also apply to your booking or transaction.

2. ELIGIBILITY AND CUSTOMER RESPONSIBILITIES

2.1 Age Requirement

You must be at least 18 years of age (or the legal age of majority under Indian law) to independently book services or initiate a money transfer through Vardaan Travels. Minors may travel or use applicable travel services only in accordance with the rules of the relevant airline, railway authority, or tour operator, under the supervision of an accompanying adult.

2.2 Accurate Information & Statutory Verification (KYC)

You are responsible for providing accurate, complete, current, and truthful information when making a booking or initiating a transaction. This includes, without limitation:

• Full legal name as per government ID;
• Travel dates and destinations;
• Contact information (Mobile number, Email);
• Valid Passport and Visa details, where applicable;
• Government-issued identification documents (e.g., Aadhaar, PAN Card, Voter ID, Passport);
• Accurate Beneficiary details for money transfers; and
• Any information required for Know Your Customer (KYC), Anti-Money Laundering (AML), Combatting Financing of Terrorism (CFT), and statutory regulatory requirements mandated by the RBI or government authorities.

Vardaan Travels shall not be responsible for losses, delays, additional charges, rejected bookings, or unsuccessful transactions resulting from incorrect, incomplete, or inaccurate information provided by you.

2.3 Account and Transaction Security

You are responsible for maintaining the confidentiality of your booking references, transaction details, PINs, passwords, and authentication information. You accept full responsibility for all activities conducted using your credentials or transaction information, except where liability arises from our proven negligence or under applicable law.

3. AIR AND TRAIN TICKET BOOKINGS

3.1 Availability and Confirmation

All air and train bookings are subject to real-time availability and confirmation by the relevant airline, Indian Railways/IRCTC, or reservation operator. A booking is confirmed only after full payment is received and a valid ticket or PNR/reservation reference has been issued.

3.2 Pricing

Ticket fares, dynamic pricing adjustments, taxes, government levies, fuel surcharges, and service fees may change until the booking is confirmed and payment is completed. The final price payable shall be the price communicated at confirmation.

3.3 Customer Verification

You must carefully verify all details before completing payment (Passenger names, dates, sector, age, category). Railway and airline rules strictly regulate name changes and corrections post-issuance. Vardaan Travels is not liable for charges or ticket re-issuance penalties arising from errors in customer-provided details.

3.4 Schedule Changes and Service Disruptions

Vardaan Travels shall not be held liable for flight/train delays, cancellations, schedule modifications, missed connections, overbooking, route changes, or technical disruptions caused by airlines or Indian Railways. We will make reasonable efforts to assist customers in coordinating with the respective operators.

3.5 Service Fees

Vardaan Travels charges a non-refundable service/convenience fee for facilitation services, separate from the actual ticket fare, applicable taxes, and provider charges.

4. DOMESTIC AND INTERNATIONAL TOUR PACKAGES

4.1 Package Information & Bookings

Itineraries, inclusions, exclusions, and rates are based on the finalized quotation provided. Package confirmation is contingent upon receipt of the designated advance or full payment and issuance of a written confirmation by Vardaan Travels.

4.2 Third-Party Services

Packages involve services provided by independent third parties (hotels, transport providers, local guides). The delivery of these services is subject to the individual policies and operational standards of those respective third parties.

4.3 International Travel Requirements & Visas

For international travel, customers are solely responsible for obtaining and maintaining valid travel documentation, including:

• Passports with minimum 6 months validity from the date of return;
• Appropriate entry/transit Visas and travel permits;
• Mandatory Travel & Health Insurance, where required; and
• Vaccination/health declarations specified by destination countries.

Visa approval or entry clearance rests entirely with foreign embassies, consulates, and immigration authorities. Vardaan Travels provides documentation guidance only and cannot guarantee visa issuance. Visa rejections or processing delays do not automatically qualify for full refunds of non-refundable components (flights, hotels, visa processing fees).

5. MONEY TRANSFER AND REMITTANCE SERVICES

5.1 Regulatory Compliance & Framework

All money transfer transactions—including inbound MTSS transfers via the Ria Money Transfer network and remittances to Nepal—are strictly governed by:

• The Reserve Bank of India (“RBI”) Guidelines & Master Directions;
• The Foreign Exchange Management Act, 1999 (“FEMA”) and rules made thereunder;
• The Prevention of Money Laundering Act, 2002 (“PMLA”);
• Applicable KYC, AML, and CFT compliance frameworks; and
• The operating terms of our principal remittance partners.

5.2 KYC Verification Requirements

Customers initiating or receiving remittances must present original, valid government-issued photo identity proof and address proof (e.g., PAN Card, Passport, Aadhaar Card, Voter ID) as prescribed by regulatory norms. Transactions will be rejected or placed on hold if KYC documents are missing, unverified, expired, or incomplete.

5.3 Beneficiary Information

The remitter is solely responsible for ensuring the accuracy of beneficiary details (Full legal name, bank account number, IFSC code, bank branch, contact details). Vardaan Travels accepts no liability for delays or loss of funds resulting from incorrect beneficiary information supplied by the customer.

5.4 Transaction Limits & Use Restrictions

Transactions are subject to strict per-transaction, daily, monthly, and annual capping limits mandated by the RBI, FEMA guidelines, and remittance partner policies. Inbound remittances under MTSS are strictly limited to personal transfers (such as family maintenance) and cannot be used for commercial, trade, business, investment, or charitable donations.

5.5 Processing Timelines & Suspensions

While most transfers process standardly, disbursement times depend on banking hours, compliance clearings, and principal partner procedures. Vardaan Travels reserves the right (and is obligated under law) to refuse, suspend, or hold any transaction that:

• Triggers automated AML/CFT compliance red flags;
• Involves mismatched, incomplete, or suspicious information;
• Exceeds statutory regulatory thresholds; or
• Is ordered to be held by law enforcement or regulatory authorities.

Suspicious transactions will be reported to the Financial Intelligence Unit - India (FIU-IND) or relevant regulatory authorities as required by Indian law.

6. PAYMENTS, PRICING, AND TAXES

6.1 Currency & Taxes

All transactions are processed in Indian Rupees (INR) unless specified otherwise. Prices displayed are subject to applicable statutory taxes under Indian tax laws, including the Goods and Services Tax (GST) and Tax Collected at Source (TCS) under Section 206C(1G) of the Income Tax Act, 1961 for foreign outward remittance/tour packages, where applicable.

6.2 Payment Methods

Accepted payment methods include Cash (within RBI-prescribed cash limits), UPI, Debit/Credit Cards, Net Banking, and authorized banking channels. Cash payments for remittance services are strictly subject to ceiling limits imposed by RBI regulations.

6.3 Non-Refundable Processing Fees

Service, convenience, and transaction processing fees charged by Vardaan Travels are non-refundable once the underlying transaction or booking has been processed.

7. CANCELLATIONS, REFUNDS, AND RESCHEDULING

7.1 Cancellation Terms

• Air Tickets: Subject to airline fare rules, penalty structures, and processing timelines. Service fees are non-refundable.
• Train Tickets: Governed strictly by Indian Railways/IRCTC refund and cancellation rules based on ticket status (Confirmed/RAC/Waitlisted) and timing.
• Tour Packages: Subject to specific cancellation slabs communicated at booking time, contingent upon non-refundable hotel/airline commitments.
• Money Transfers: Completed remittances disbursed to a beneficiary cannot be reversed or cancelled. Pre-disbursement cancellation requests are subject to principal partner approval, exchange rate variances, and cancellation administrative fees.

7.2 Refund Processing

Approved refunds will be processed back to the original source of payment within the timeframe established by the respective service providers (airlines, railways, banks, remittance partners). Vardaan Travels does not control banking processing turnarounds.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by Indian law, Vardaan Travels operates as an intermediary/agent and shall not be liable for direct, indirect, incidental, consequential, or punitive damages resulting from:

• Acts, omissions, defaults, delays, cancellations, or service deficiencies of third-party suppliers (Airlines, IRCTC, Hotels, Tour Operators, Principal Remittance Entities, Banks);
• Rejection of entry, visa denial, or customs/immigration actions by government authorities; or
• System failures, banking network downtimes, or technical disruptions of third-party platforms.

In any event where legal liability is established against Vardaan Travels, our total aggregate liability shall strictly be limited to the service fee actually earned by Vardaan Travels for that specific transaction.

9. FORCE MAJEURE

Vardaan Travels shall not be held liable for failure or delay in fulfilling obligations if hindered by events beyond reasonable control, including natural disasters, acts of God, pandemics, war, civil unrest, government restrictions, embargoes, airline groundings, railway strikes, internet/banking network failures, or cyber incidents. We will endeavor to assist affected customers within reasonable capacity.

10. PROHIBITED CONDUCT

Users agree not to use Vardaan Travels' services for any illegal, fraudulent, or unauthorized activity. You are prohibited from submitting forged documents, misrepresenting identity, attempting money laundering, bypassing KYC/AML controls, or violating any provisions of applicable Indian laws.

11. PRIVACY & DATA PROTECTION

Your privacy is important to us. Personal details, KYC documents, and transaction histories are collected, stored, processed, and shared strictly in accordance with our Privacy Policy and applicable data protection regulations in India (including the Digital Personal Data Protection Act, 2023). Information may be shared with government agencies, statutory bodies, principal partners, and law enforcement as required under legal mandates.

12. GRIEVANCE REDRESSAL MECHANISM

In accordance with applicable statutory frameworks, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, if you have any questions, concerns, or grievances regarding our services, please reach out to our Grievance Officer:

We aim to acknowledge complaints within 48 hours and resolve genuine concerns within one month of receipt, subject to cooperation from third-party principal service providers.

13. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by, interpreted, and construed in accordance with the laws of India. Any dispute, claim, or legal proceeding arising out of or related to these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts located at New Delhi, India.

14. AMENDMENTS TO TERMS

Vardaan Travels reserves the right to modify or replace these Terms at any time without prior individual notice. Updates will be posted on our platform with the revised "Last Updated" date. Continued use of our services constitutes acceptance of the modified Terms.